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Trust, Safety & Community Guidelines
KindShare is built on trust between neighbours. Because exchanges happen between real people in the real world, safety is designed into the platform — verified accounts, community ratings, listing moderation, and full control over who you share with. This page explains how it works and what we expect from every member.
The short version: no anonymous accounts, no money changing hands, doorstep pickup by default, one-tap blocking and reporting, and a named, accountable operator — Kindness Community Foundation — accountable for moderation.
How members are verified
- No anonymous accounts. Every member signs in with a verified Google account or a confirmed email address.
- Community ratings. Members earn ratings and trust badges through completed exchanges — you can see someone's history before sharing with them.
- You choose who you share with. A listing is an invitation, not an obligation. You decide who receives your item, and you can decline anyone.
Community guidelines
- Everything is free. No selling, bartering for money, or commercial activity. Ever.
- Be honest. Describe items accurately, including flaws. Honour lending agreements and return borrowed items on time, in the condition you received them.
- Be kind and respectful. No harassment, discrimination, or abusive behaviour — in listings, messages, or in person.
- No prohibited items. Weapons, controlled substances, recalled products, counterfeit or stolen goods, and anything illegal under California or federal law are removed and may result in account suspension.
- Show up. If you arrange a pickup, keep it or cancel with notice. No-shows harm the community and are reflected in member ratings.
Safety tips for in-person exchanges
- Doorstep pickup is the default. Leave the item outside your door — you never need to meet anyone in person if you'd prefer not to.
- If you do meet, meet smart. Choose a public place in daylight — a café, library, or busy street. Bring a friend for large-item handovers.
- Tell someone. Share where you're going and when you expect to be back.
- Keep conversations on KindShare. On-platform messages create a record if anything goes wrong.
- Never share financial information. Nothing on KindShare costs money — anyone asking for payment, deposits, or gift cards is violating the rules. Report them immediately.
- Trust your instincts. You can cancel any exchange, at any time, for any reason.
Moderation, blocking and reporting
Listings are reviewed against these guidelines, and every listing, message, and profile has a one-tap report option. Reports go to the moderation team at Kindness Community Foundation. You can also block any member at any time — they will no longer be able to see your listings or contact you. Accounts that violate these guidelines are warned, suspended, or removed depending on severity; illegal activity is reported to law enforcement.
Your privacy
KindShare collects only what's needed to run the platform: your name, email, and what you choose to post. There is no advertising, no tracking cookies, and your data is never sold. Your exact address is never shown publicly — you choose what location detail to share and when. See the full Privacy Policy.
Who is accountable
KindShare is operated by Kindness Community Foundation (KCF LLC), a community organisation registered in California (4110 San Joaquin Plaza, Newport Beach, CA 92660), as a free community service. Questions, concerns, or safety reports can be sent any time to contact@kindnesscommunityfoundation.com.